Frequently Asked Questions
Please read our FAQ before sending us a message.
The delivery charges for orders from the Online Shop may vary depending on the destination, shipping method, and total order weight. Specific charges will be calculated and displayed during the checkout process.
We accept a variety of payment methods in the Online Shop, including:
1. Credit/Debit Cards: Visa, MasterCard, and other major cards.
2. Online Payment Gateways: Such as PayPal or other secure platforms.
3. Bank Transfers: Direct transfers to our designated bank account (details provided at checkout).
4. Cash on Delivery (COD): Available in select locations.
For specific options available in your region, please check during the checkout process.
The delivery time depends on your location and the shipping method selected at checkout. Generally:
1. Domestic Orders:
• Standard shipping: 3-5 business days.
• Express shipping: 1-2 business days.
2. International Orders:
• Standard shipping: 7-14 business days.
• Express shipping: 3-7 business days.
Please note that delivery times may vary due to factors such as customs processing or unforeseen delays. You’ll receive a tracking number to monitor your order’s progress.
Shopping in our Online Shop is highly secure. We prioritize the protection of your personal and payment information by implementing robust security measures, including:
1. SSL Encryption:
All transactions are encrypted using Secure Socket Layer (SSL) technology to protect your data during transmission.
2. Secure Payment Gateways:
We use trusted and reputable payment providers to ensure your financial information is handled safely.
3. Data Privacy Compliance:
We comply with data protection regulations and only use your information for order processing and communication as outlined in our privacy policy.
Your trust is important to us, and we’re committed to providing a safe and worry-free shopping experience.
After you place an order, here’s what happens next:
1. Order Confirmation:
• You’ll receive an email confirming that your order has been successfully placed. This email will include your order details and an order number for reference.
2. Order Processing:
• Our team will prepare your items for shipment. This process usually takes 1-2 business days.
3. Shipping Notification:
• Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number so you can monitor your delivery status.
4. Delivery:
• Your order will be delivered within the estimated timeframe based on the shipping method you selected.
If you have any questions or need assistance during this process, feel free to contact our customer support team.
Yes, you will receive an invoice for your order. The invoice will be sent to your registered email address as soon as your order is confirmed.
If you need a printed copy or a revised invoice (e.g., for business purposes), please contact our customer support team, and we’ll be happy to assist.
Our Store
No. 5, Moo 8, Muang Noi Subdistrict, Pa Sang District, Lamphun Province 51120, Thailand
Tel: +66 90 891 5888
Send us an email
naramadeby@gmail.com